Return Policy

We follow a fair return system in accordance with the Consumer Protection Act, 2075 (Nepal).

1. Return Eligibility

Returns are accepted only if:

• Wrong item, size, or color delivered

• Product is damaged or defective on arrival

• Missing items in the order

• Product not matching description

2. Time Limit

• Return request must be made within 24 hours of delivery

• Requests after 24 hours will not be accepted (except verified defects)

3. Video Proof (Mandatory)

An unboxing video without cuts or edits is required showing:

• Opening of the package

• Product condition

• Clear issue or defect

Without video proof, return requests will not be processed.

4. Product Condition

To be eligible:

• Item must be unused

• Original packaging, tags, and invoice required

• No washing, wearing, or alteration allowed

5. Refund / Replacement

• Approved returns will be refunded or replaced within 3–7 working days

• Refund will be issued via original payment method

• Shipping fee is refunded only if the mistake is from Yangri

6. Non-Returnable Cases

• Change of mind

• Used or damaged after delivery

• Missing or invalid video proof

• Requests after 24 hours

Contact

For return requests, contact support with your Order ID and unboxing video.