Refund Policy

Yangri – Nepal

We accept returns only for genuine issues and follow Nepal’s Consumer Protection Act, 2075.

1. When You Can Return

• Wrong item, size, or color delivered

• Damaged or defective product

• Missing items in order

• Product not as described

2. Time Limit

• Return must be requested within 24 hours of delivery

• After 24 hours, returns are not accepted (except verified defects)

3. Video Proof (Required)

An unboxing video without cuts is mandatory showing:

• Opening package

• Product condition

• Issue clearly visible

Without video proof, requests will not be accepted.

4. Condition for Return

• Must be unused

• Original packaging, tags, and invoice required

• Not washed, worn, or altered

5. Refund Process

• Approved refunds processed in 3–7 working days

• Refund via original payment method

• Shipping refunded only if our fault

6. Not Eligible

• Change of mind

• Used/damaged after delivery

• Missing video proof

• Requests after 24 hours

Pre-booking payments are non-refundable. By placing a pre-booking order, you acknowledge and agree that the pre-booking amount will not be refunded if you cancel your order or decide not to proceed with the purchase.

Contact

Send Order ID + video proof to support team for assistance.